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We are always working to better serve your needs.


If you found a bug or would like to request a feature, please e-mail us at:

support@pitticketpro.com

About The PitTicketPro Mobile App

The PitTicketPro mobile application is designed to be used by drivers working with companies on the PitTicketPro platform. It’s the missing link that streamlines communication and makes real-time, electronic tickets possible. The mobile application is where drivers get work orders, accept or decline jobs, get directions to pickup and dropoff locations, input ticket information, get signatures, and submit completed tickets. Drivers no longer have to worry about miscommunication, lost tickets, or going to the office on their day off to turn in their tickets.

FAQs — Mobile App

How do I see my work orders?

Your work orders for today automatically show on your home screen. If you would like to see work orders for past or future days you can use the back and forward arrows, or click on the date and select the specific day that you want to see orders for. If you have clicked away from the work orders screen, you can click the menu button at the top-left of your screen and select “Work Orders.” 

 

Who is supposed to confirm the ticket information?

Ideally, the person on the job site who is signing tickets confirms this information against what is shown on the paper ticket you received from the pit. This data is important to everyone, so the more eyes on it the better.

 

Who is supposed to sign on my phone?

Just like you have someone on the jobsite sign the paper ticket, you should have someone on the jobsite sign your phone.

 

When am I supposed to click the “start haul” button?

The best time to click the “start haul” button is when you have been loaded at the pickup location. We log the time this button is clicked, so by clicking it after being loaded you give your dispatcher better information about turn times.

 

Can I see the individual tickets?

At this point, no. However, if you go to the work order that ticket is associated with you can see the number of loads completed and tons delivered.

 

How do I get back to a ticket that has not been completed?

If you have clicked away from the ticket, maybe to use navigation to get to the dropoff location, there will be a square icon with four lines in the bottom-right of your screen. If you click on that button it will take you back to the ticket in the same place where you left off.

About The PitTicketPro Web App

The PitTicketPro web application is designed to bring together civil contractors, trucking companies, and aggregate producers to eliminate the friction and inefficiency that exists in the construction aggregate supply chain. Everything begins here. Project managers can track material quantities in real-time. Dispatchers can see all their orders in one place, and assign multiple company-owned, leased, or independent trucks to a job with the click of a button. Accounting staff can process reconciled tickets daily without any manual data entry.

FAQs — Web App

How do I create a new project?

Go to the "Projects" button at the top of your screen. From there, select the “New Project” button at the top-right under the “Menu” button. This is where you enter all your project specific information, and finish by clicking the “Create Project” button at the bottom.

 

How do I add new users?

You must have permission to add new users to your company account. If you don’t, ask the administrator for your company. If you have permission, click the “Menu” button at the top-right of your screen. From here select “Users.” Then, click the “Invite User” button at the top-right under the “Menu” button. This is where you enter the new user’s information, select their role, and finally “Send Invite.”

 

How do I create an order?

For a Project Manager:

Select the project the new order is for from the left side of your dashboard. Next, click on the project item the order is associated with. Select the “New Order” button underneath the “Menu” button at the top-right of your screen. This is where you input all the order specific information. Finally, click the “Create Order” button at the bottom of the screen.

For a Dispatcher:

Select the “New Order” button at the top-right of the screen, underneath the “Menu” button. This is where you input all the order specific information. Finally, click the “Create Order” button at the bottom of the screen.

 

How do I assign drivers?

First off, you have to be assigned a Dispatcher role to assign drivers. If you are a Dispatcher, there are multiple ways to dispatch drivers, but the easiest starts at your dashboard.

  1. Select the day you want to dispatch for by using the buttons underneath where it says “Dispatcher Dashboard” at the top-left of your screen. You can select a day from the calendar by clicking the blue button displaying today’s date, or using the forward and backward arrows next to it. Your dashboard automatically sets to today’s date.
  2. From here, select the specific order you want to assign drivers to. If the order has not been accepted, you will need to do that by clicking the “Accept Order” button underneath the “Menu” button at the top-right of your screen.
  3. Once the order is accepted, click the “Dispatch List” button located at the top-right underneath the “Menu” button.
  4. Start with the far left column and select the individual drivers (“User”) or brokers (“Company”) you want on the job.
  5. Move to the right, filling out the number of trucks, loads, and tons you want to assign to each driver or broker. You are required to complete at least one of the fields (trucks, loads, or tons) for each Vendor you are assigning.
  6. Once the order is fully assigned, scroll to the bottom of the screen and click the “Update Dispatch List” button.